FAQ
Orders:
Once we gather all your information and order details (artwork details, product details, pricing, etc), we will send you mocks along with a sales order with all the order information. At this time you can let us know if anything needs to be changed. If everything on the sales order is correct and as you want it, then all you need to do is approve the order! Once we have final approval on your order, we will place the order for you and it will be in the production stage. The production time varies depending on time of year and it can also vary from product to product. Once the order is complete, it will either ship to you, or be available for pick up. At this time we will send you the invoice for the order.
Send us an inquiry and we will gather some information. Let us know as much of this info that you know. If you’re not sure of all the details yet, we will work together to sort that out!
- What’s the company name?
- What’s your contact info?
- Including shipping address, or if you’d rather pick up
- Email, phone number, name, etc.
- Do you have a logo already?
- Proper vector files? Either .ai or .eps
- How many colours are in the logo?
- Where do you want the logo on the garments?
- What product(s) or types of products are you interested in?
- What colours are you interested in?
- How many of each product do you want
- Is there a specific date that you need the items by?
Our online invoice system allows you to pay directly online using credit card by following the green “Pay Invoice” button. This is done through the Stripe payment system. We also accept etranfer. Cheque, or if you prefer to pay in person we can accept credit card and debit.
The turnaround time varies for different products, and it depends on the time of year. Our busiest times are in the months leading up to the summer and leading up to Christmas, so you can expect turnaround times to be longer then.
Our hours of operation vary throughout the year depending on our busier and slower seasons. Please see below our hours of operation for the specific months:
January-March & August-October
Mon-Thurs: 9am-5pm
Fri-Sun: CLOSED
April-July & November-December
Mon-Thurs: 9am-5pm
Fri: 9am-4pm
Sat-Sun: CLOSED
Shipping:
We are happy to offer free shipping on orders over $500 before tax, within Canada. This should allow you to better budget when placing your order. Some exceptions may apply.
Our office is located in Huntsville, Ontario. Our address is 11 Centre St S Huntsville, ON.
Yes! We work with customers all across Canada. We are happy to sort out any order details with your either via email or over the phone. We also offer free shipping Canada-wide on orders that are over $500 before tax to make it easier for our customers that are a litter further away.
Products:
The imprint area varies from product to product. Specific imprint areas will be outlined in the product descriptions on our website.
Pricing is based on a number of different factors: quantity, imprint type, number of imprint colours, number of imprint locations, etc. The pricing on our website includes basic decoration. For example, basic decoration on a t-shirt would include a 1 colour/1 location imprint. If your logo has multiple colours, or if you’re wanting to print in multiple locations, feel free to send us an enquiry and we’d be happy to send you a custom quote.
We work with customers to complete their orders from start to finish, which may include:
- Choosing products
- Sorting out the art & decoration details
- Sending pricing information & estimates/sales orders
- Provide mock ups
- Process & place the order
- Decoration process on the products, some of which we do in house
- Final delivery of the product
The type of decoration we use often depends on which product you are intertest in. It also can depend on your logo. These are some of the imprint types that we offer for various products:
- Screen Printing
- Embroidery
- Sublimation
- Heat Seal
- Direct to Film
- Pad Printing
- Laser Engraving
- Debossing
- Leather Patches
- Woven Patches
- Embroidered Patches
On a limited basis. Feel free to inquire and we will let you know if it’s something we can accommodate at that time. Generally speaking we encourage you to allow us to help you find the product you’re looking for.
Yes, right now we are open by appointment only. Feel free to send us an email to arrange an appointment time.
Artwork:
Ideally we prefer if you have a vector file of your logo/design. If you don’t have a vector file, try reaching out to the original designer to see if they can provide you with the vector file. If you still don’t have a vector file of your logo, we likely will be able to help you recreate the design in the proper format. Depending on the complexity, art service fees may apply.
A vector file is typically either an .ai, .eps, or .svg file. Depending on how it was originally saved, sometimes a .pdf will be a vector file as well. A vector file is different than an image file because it is comprised of mathematical equations to create the image, rather than pixels.
Vector File
Raster File
If you are using a program such as Canva to create your design, we request that you export the design as an .svg file. We will have to take a look at the file to ensure it is usable as some elements may be vector and some may not be.
If you have artwork you would like to use but don’t have it in the proper format, still send us what you have! We may be able to help you to convert it to the proper vector format. Depending on the complexity of the design, there may be an art service fee.
Yes! We would love to hear your creative ideas and help turn them into a tangible product. Depending on the complexity of the design, there may be an art service fee.